Hosteran (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, hosting services, or contact us in any way.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Table of Contents
1. Who We Are
Hosteran is a web hosting and domain registration company based in Ireland, providing shared and reseller hosting services, as well as domain names, SSL certificates, and related digital products.
- Legal name: Hosteran
- Registered in: Ireland
- Business address: Dublin
- Email: support@hosteran.com
- Website: https://hosteran.com
Hosteran acts as the Data Controller for the personal data it processes in connection with providing hosting and related services.
Back to top ↑2. Information We Collect
We collect and process the following types of data:
a) Information you provide directly
- When you create an account, place an order, or contact us
- We collect: name, email, billing address, phone number, company info (if applicable), and payment details (processed securely by third parties).
b) Information collected automatically
- IP address, browser type/version, operating system
- Pages visited, access times, and referring sites
- Device identifiers and general location data
c) Information from third parties
- Payment processors (e.g., Stripe, PayPal)
- Domain registries or SSL providers (for order fulfillment)
- Fraud prevention and verification partners
3. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To set up and manage your hosting account | Contractual necessity |
| To provide technical support | Contractual necessity |
| To process payments and renewals | Contract / Legitimate interest |
| To send renewal reminders or service notifications | Legitimate interest |
| To prevent fraud or misuse | Legitimate interest |
| To comply with legal and tax obligations | Legal obligation |
| To send marketing communications (optional) | Consent / Legitimate interest |
4. Disclosure of Information
We share data only with trusted third parties as needed to deliver our services:
- Domain Registries & Registrars – for domain registration and WHOIS compliance.
- Payment Providers – e.g., Stripe, PayPal for transactions.
- Security & Anti-Fraud Services – to prevent abuse or hacking.
- Infrastructure Providers – data centers, CDN partners within the EU.
- Legal Authorities – when required by law or regulation.
All third parties are contractually bound to comply with GDPR and process data securely.
Back to top ↑5. International Data Transfers
Hosteran primarily stores all data within the European Economic Area (EEA). In rare cases where data must be transferred outside the EEA (e.g., via domain registries), we ensure compliance using EU Standard Contractual Clauses or adequacy decisions.
Back to top ↑6. Data Retention
- Active accounts — as long as the service remains active
- Invoices and accounting data — retained up to 7 years for tax compliance
- Marketing data — until you withdraw consent
When data is no longer required, it is securely deleted or anonymized.
Back to top ↑7. Security
We apply technical and organizational measures to protect your data:
- Encrypted connections (SSL/TLS)
- Firewalls and intrusion detection
- Regular software updates and security audits
- Restricted access to authorized staff only
No online system is 100% secure; we recommend using strong passwords and enabling two-factor authentication when possible.
Back to top ↑8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access – obtain a copy of your personal data
- Right to Rectification – correct inaccurate information
- Right to Erasure – request deletion of your data
- Right to Restrict Processing – limit how we use your data
- Right to Data Portability – request transfer to another provider
- Right to Object – to certain uses, including direct marketing
- Right to Withdraw Consent – for any processing based on consent
To exercise these rights, contact us at support@hosteran.com. You also have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.
Back to top ↑10. Data Managed by Our Clients
As a hosting provider, Hosteran may process limited data on behalf of clients who host their own websites. In such cases, Hosteran acts as a Data Processor and only accesses data when necessary for technical support, maintenance, or legal compliance. Each client remains the Data Controller for their own website users.
Back to top ↑11. Children’s Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from minors. If such data is found, it will be promptly deleted.
Back to top ↑12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page, and major changes may also be communicated by email. We encourage you to review this policy regularly.
Back to top ↑13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer:
Back to top ↑