Clear answers for managing your hosting

Visit my.hosteran.com and sign in with the email address connected to your account.

Choose the section that lists your active products or services.

Open the hosting service that belongs to the website you want to manage.

Use the available cPanel login option to open the hosting management interface.

Use the customer account that owns the affected service.

Choose the option for creating a new ticket or support request.

Connect the ticket to the hosting plan, domain or account concerned.

Describe the issue, include the exact error and explain what changed before it appeared.

Review the information and send the ticket from Client Area.

Go to the Hosteran domain registration page.

Type the domain without spaces and choose the preferred extension.

Run the domain check and choose an available result.

Provide accurate owner and contact details. Some extensions may request extra information.

Review the registration period and finish checkout.

Access cPanel from the relevant hosting service.

Find the Domains tool in the cPanel interface.

Enter the full domain name you want to add.

Choose the folder where this website should store its files.

Create the domain and then connect its DNS to the hosting service.

Use the nameserver values provided with the hosting account.

Sign in where the domain is registered and select the domain.

Replace the current values with the hosting nameservers.

Check the spelling of every nameserver before saving.

DNS changes can take time to become visible across different networks.

In cPanel, locate the Domains section and open Zone Editor.

Choose Manage beside the DNS zone you need to edit.

Select the required record type or find the existing record.

Copy the name, destination and TTL carefully from the service instructions.

Submit the record and allow time for the DNS change to propagate.

In cPanel, locate the Email section and choose Email Accounts.

Select the domain that should appear after the @ symbol.

Type the required address, such as info or accounts.

Use a unique password and store it in a password manager.

Review any storage setting and choose Create.

In Email Accounts, choose Connect Devices beside the mailbox.

Note the incoming server, outgoing server, username and port numbers.

Choose a manual IMAP account in the email application.

Use the full email address as the username and enter the mailbox password.

Add the SMTP server, enable authentication and save the account.

Make sure the domain points to the hosting nameservers or required DNS records.

Access cPanel and choose File Manager.

Select public_html or the folder assigned to the domain.

Upload the files and extract an archive if required.

Confirm that an index file exists and open the domain in a browser.

Choose a plan that can accommodate the website, storage and email requirements.

Have the current control panel or website access details available.

Select the free migration enquiry type.

Add the current provider, website URL and any useful migration notes.

Do not cancel the old service until the migration and testing are complete.

Back up the website before changing the PHP environment.

Find Select PHP Version or the available PHP management tool in cPanel.

Choose a version supported by the website application and extensions.

Save the selected PHP version.

Check the public pages, forms and administration area for errors.

Find Cron Jobs in the Advanced section of cPanel.

Set where command output should be delivered, if required.

Use a common schedule or enter the minute, hour, day, month and weekday values.

Paste the complete command supplied by the application or developer.

Save it and review the current cron jobs list.

In cPanel, choose the Softaculous application installer.

Open WordPress and choose the installation option.

Select HTTPS, the correct domain and leave the directory empty for the main website.

Use a non-obvious username, a unique password and a working email address.

Review the settings, start the installation and save the login URL.

Back up the website files and database before applying updates.

Open Dashboard → Updates and check what will change.

Apply trusted extension updates and test important website functions.

Install the core update after checking extension compatibility.

Review public pages, forms, checkout and the administration area.

Ensure the domain resolves to the hosting service before requesting SSL.

Find the SSL status tool in the Security section of cPanel.

Choose the domain and required subdomains.

Start the AutoSSL check and wait for the certificate status to update.

Open the website with https:// and check for browser warnings.

Avoid predictable usernames and remove administrator accounts that are no longer needed.

Generate a long password and store it in a password manager.

Use a trusted security solution if the website supports it.

Keep WordPress, plugins and themes current.

Delete plugins and themes that the website no longer requires.

In cPanel, choose Backup or Backup Wizard.

Select the option for generating a full account backup.

Choose the home directory and provide a notification email if requested.

Start the backup and wait until generation is complete.

Save the archive away from the hosting account.

Create a copy of the present website before replacing anything.

Use an archive created before the problem appeared.

Navigate to the website folder in File Manager.

Replace only the files that need to be restored.

Check the website, then delete public backup archives from the server.

Choose File Manager from the Files section in cPanel.

Navigate to public_html or the document root assigned to the domain.

Select the files or archive from your computer.

Do not close the upload page until the progress reaches completion.

Extract archives if needed and confirm the files appear in the correct folder.

Find FTP Accounts in the Files section of cPanel.

Choose a username, secure password and the directory it may access.

Copy the FTP hostname and account username.

Enter the hostname, username, password and secure connection option.

Open the assigned remote folder and upload the required files.

Find the database management tool in cPanel.

Enter a name and add the new database.

Add a separate username and generate a secure password.

Select both entries and continue to privileges.

Save the privileges required by the website application.

Make sure the required database and user already exist.

Choose phpMyAdmin from the Databases section.

Click the destination database in the left-hand navigation.

Choose the SQL file and leave the detected format as SQL.

Run the import and check that the expected tables appear.

Copy the message or take a screenshot before changing anything.

Open the website from mobile data or another network.

Confirm that the registration is active and DNS points to the hosting service.

Check new plugins, PHP changes, file edits or DNS updates.

If the issue remains, submit the results from Client Area.

Sign in to webmail and send a message to determine whether the mailbox works.

Update the saved password on the device if it has changed.

Compare the outgoing server, port, encryption and authentication with Connect Devices.

Keep the full bounce or connection message because it identifies the failure.

Open a ticket from Client Area if webmail or the correct settings do not resolve it.