Knowledge base › Getting started
How to open a support ticket
The fastest way to get help with a specific service, because the ticket is linked to your account.
- 1
Sign in to the Client Area
Go to my.hosteran.com and sign in with the account that owns the service.
- 2
Open Support
Open the support section and choose to open a new ticket.
- 3
Pick the right service
Select the hosting plan or domain the problem is about. This lets us check the right account straight away.
- 4
Describe the problem clearly
Write what you were trying to do, what happened instead and when it started. Include the exact error message and the web address (URL) where it appears.
- 5
Attach a screenshot and send
A screenshot saves a lot of back-and-forth. On Windows press Windows + Shift + S; on a Mac press Cmd + Shift + 4. Attach it, then submit the ticket. You’ll get our reply by email and in the Client Area.
- Please never send passwords in a ticket. If we need access, we’ll tell you the safest way.
Stuck on a step? Open a ticket and tell us the step number.