How to add or change a DNS record (A, CNAME, MX, TXT)

Needed to verify Google or Microsoft 365, connect a shop platform or set up email security.

1
Open Zone Editor
In cPanel, in the Domains section, click Zone Editor.
2
Click “Manage”
Next to your domain, click Manage. You’ll see all the records for the domain.
3
Add the record
Click + Add Record (the arrow next to it lets you choose the type), then choose the type you were given: A, CNAME, MX or TXT.
4
Fill in the values exactly
Name: what the service tells you (for the domain itself use yourbusiness.ie.). TTL: leave the default. Record: paste the value exactly, with no extra spaces. Example for a Google verification: type TXT, value google-site-verification=….
5
Save and check
Click Save Record. Most changes work within minutes, but allow up to a few hours before trying the verification again.

Good to know

Don’t delete MX records unless you’re moving your email elsewhere. Without them, email stops arriving.
To check email security records, open Email → Email Deliverability. It shows whether SPF and DKIM are correct and can repair them.

Stuck on a step? Open a ticket and tell us the step number.