How to restore your website from a backup
Every plan includes daily backups, kept for up to 30 days. Here’s how to get yesterday’s version back.
- 1
Decide what you need back
Write down what is broken (the whole website, one file, the database or an email account) and the last date it was working.
- 2
Easiest way: ask us
Open a ticket with the date you want and what to restore (the whole website, the database or an email account). We restore it from the daily backups for you.
- 3
Or do it yourself in JetBackup 5
In cPanel, open JetBackup 5 and choose Full Account Backups (everything) or just File Backups, Database Backups or Email Backups. Pick a date when the site was still working, click Restore and confirm.
- 4
If JetBackup shows a message instead of backups
If you see a message instead of a list of dates, don’t worry: your backups are still there. Open a ticket and we’ll restore it for you.
- 5
Restoring your own backup file
If you have a backup you downloaded yourself (see the next guide), open Files → Backup in cPanel, choose the file under Restore a Home Directory Backup or Restore a MySQL Database and click Upload.
- 6
Check the site
Open your website in a private browser window and check it looks right.
- Restoring overwrites the current version. If you’ve made changes since, download a copy first.
Stuck on a step? Open a ticket and tell us the step number.